Les burrows said:
This is one of my worries about MG and other EVs
Geoff lovemyev had a similar issue a short while ago with a rear brake problem was waiting a good while for parts to arrive to do the repair and he’s not the only one who has mentioned problems with spare parts on here it is worrying but if it’s not safe to drive you should be given a loan car without question.
Les
Click to expand...
Agreed Les.
We where without our ZS EV ( Gen 1 ) for almost a month, waiting for a handbrake actuator ( motor ) and a O/S/R brake calliper to arrive.
Both parts cost less than £200 if I remember correctly.
The actual job to install the parts ( when they arrived ) was less than two hours.
MG did provide us with a suitable car ( not an EV ) for the almost the four weeks.
The car hire cost to MG must have been close to £2,000.
Not a sustainable cost effective option in my opinion.
If you unlucky enough to need spare parts and they are not held in the U.K. then you are going to have a LONG wait.
The ZS model has been around a while now, so you would expect parts to be more readily available in the U.K.
Many of the parts from the ICE model will be compatible with the EV model, but if you require an item that is EV model specific ( like in our case ) you in for a wait.
With the huge increase in MG volume sales, then the back up services really needs to keep step with the sales.
With regards to the problems / supply of some cars with the lower steering column UJ failure, I am surprised that the supply of these items are not more readily available by now ?.
It does appear to be a fairly common issue that is only being addressed on a single “one on one” customer
basis ?.
Customer reports the fault to the dealer, car is booked in and investigated.
If you are lucky, the correct diagnosis is reported back to MG for authority to order / replace the affected part(s).
Dealer then orders the parts, to find they are on “back order” with a long lead time.
Why not just ship in a larger number of these items into U.K. stock, to avoid the long lead times and wait times for both the customer and the dealer ?.
I know this can not be done with every single part of course, but in this case there is a know common failure point.
The dealer that repaired our car is not just a MG dealer, they sell and service three other makes of cars.
There spares department said they hate ordering parts for MG because the lead times are rarely ever short.
It offers little visibility into details on the system.
I asked the guy if the items we required for our car where a popular request ?.
He said :- “We have absolutely not way of telling, the information on the system is extremely limited, if we need a ETA for a part, we have to contact MG U.K. spares direct. Most of the parts will be shipped from China, hence the long wait time / delay”.
Our car sat on the dealer car park for almost 3 weeks awaiting the replacement parts.
We spent a LOT of money putting derv into the hire car over that time also.
We asked for a replacement EV but it was an instant straight - NO to that request !.
Agreed Les.We where without our ZS EV ( Gen 1 ) for almost a month, waiting for a handbrake actuator ( motor ) and a O/S/R brake calliper to arrive.Both parts cost less than £200 if I remember correctly.The actual job to install the parts ( when they arrived ) was less than two hours.MG did provide us with a suitable car ( not an EV ) for the almost the four weeks.The car hire cost to MG must have been close to £2,000.Not a sustainable cost effective option in my opinion.If you unlucky enough to need spare parts and they are not held in the U.K. then you are going to have a LONG wait.The ZS model has been around a while now, so you would expect parts to be more readily available in the U.K.Many of the parts from the ICE model will be compatible with the EV model, but if you require an item that is EV model specific ( like in our case ) you in for a wait.With the huge increase in MG volume sales, then the back up services really needs to keep step with the sales.With regards to the problems / supply of some cars with the lower steering column UJ failure, I am surprised that the supply of these items are not more readily available by now ?.It does appear to be a fairly common issue that is only being addressed on a single “one on one” customerbasis ?.Customer reports the fault to the dealer, car is booked in and investigated.If you are lucky, the correct diagnosis is reported back to MG for authority to order / replace the affected part(s).Dealer then orders the parts, to find they are on “back order” with a long lead time.Why not just ship in a larger number of these items into U.K. stock, to avoid the long lead times and wait times for both the customer and the dealer ?.I know this can not be done with every single part of course, but in this case there is a know common failure point.The dealer that repaired our car is not just a MG dealer, they sell and service three other makes of cars.There spares department said they hate ordering parts for MG because the lead times are rarely ever short.It offers little visibility into details on the system.I asked the guy if the items we required for our car where a popular request ?.He said :- “We have absolutely not way of telling, the information on the system is extremely limited, if we need a ETA for a part, we have to contact MG U.K. spares direct. Most of the parts will be shipped from China, hence the long wait time / delay”.Our car sat on the dealer car park for almost 3 weeks awaiting the replacement parts.We spent a LOT of money putting derv into the hire car over that time also.We asked for a replacement EV but it was an instant straight - NO to that request !.